Analytics and insights tech group Press Ganey Forsta has acquired InMoment, a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. United by a shared purpose—helping organizations create better experiences and stronger outcomes—the two companies will combine their capabilities to deliver the most advanced experience technology, connecting employee, customer, and operational data to turn insights into action.
“In today’s competitive landscape, understanding customer sentiment and experience is one of the most powerful levers organizations have to build loyalty, earn trust, and drive growth,” said Patrick T. Ryan, Chairman and CEO of Press Ganey Forsta. “The ability to gain deep insights from the voice of the consumer directly shapes a company’s brand, reputation, and bottom line. Press Ganey Forsta is committed to leading with innovation and partnering with clients to elevate the human experience across their organizations. We’re excited to welcome the InMoment team and deliver unmatched capabilities to our combined client base.”
“In joining Press Ganey Forsta, we become part of an organization that has a demonstrated track record of innovation and elevating both the consumer and employee voice,” said John Lewis, Chairman and CEO of InMoment. “Together, we have the resources to deliver even greater value to our clients—through faster insights, more advanced research tools, and expanded expertise.”
The combination of InMoment’s conversational intelligence, reputation management, and customer experience expertise with Press Ganey Forsta’s solutions creates transformative omni-channel listening capabilities spanning call centers, social reviews, surveys, and other interactions. The acquisition also broadens Press Ganey Forsta’s expertise across industries such as retail, hospitality, automotive, and financial services, while deepening its leadership in healthcare through richer patient insights.
